This policy explains how you can cancel an order placed on Gleamex, and when we may cancel an order ourselves.

1. Cancelling Before Dispatch

You can cancel your order free of charge any time before it is dispatched. Simply contact us with your Order ID by email, phone or WhatsApp. For prepaid orders, you will receive a full refund, including delivery charges.

2. After Dispatch

Once your order has been dispatched, it cannot be cancelled. If you no longer want it, you may refuse the delivery. Refused prepaid orders are refunded after the parcel returns to us, excluding delivery charges.

3. Cancellation by Gleamex

We may cancel your order in the following cases:

• The product is out of stock
• There is a pricing or listing error
• Delivery is not available to your pincode
• The order appears fraudulent or suspicious

If we cancel your order, we will inform you and any amount paid will be refunded in full.

4. Failed or Pending Payments

If money was deducted from your account but the order was not placed, the amount is refunded automatically to your original payment method within 5–7 business days. If you do not receive it, contact us with your payment details.

5. How to Cancel

Email us at support@gleamex.in or call / WhatsApp us at +91 77383 66454 with your Order ID and the reason for cancellation. You will receive a confirmation once the cancellation is processed.

6. Refund Timeline

Refunds for cancelled prepaid orders are processed within 5–7 business days to your original payment method. See our Refund Policy for full details.

Contact Us

Email: support@gleamex.in
Phone / WhatsApp: +91 77383 66454
Support hours: Mon – Fri: 9:00 AM – 6:00 PM IST. We usually reply within 24 hours.