1. Acceptance of Terms

By accessing or using the Gleamex website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Products and Pricing

All product prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice. Prices at the time of placing your order are final.

3. Orders and Payments

An order is confirmed only after successful payment or COD acceptance. We accept UPI, debit/credit cards, net banking (via Razorpay), and Cash on Delivery. We reserve the right to cancel any order in case of pricing errors or stock unavailability.

4. Delivery

We deliver across India via iThink Logistics. Estimated delivery is 3–5 business days. Delivery charges are calculated at checkout based on your pincode and payment method. We are not responsible for delays caused by courier partners or force majeure events.

5. Returns and Refunds

If you receive a damaged or incorrect product, contact us within 48 hours of delivery at support@gleamex.in with photos. We will arrange a replacement or refund. Products that have been opened and used cannot be returned unless defective. For full details, see our Refund Policy and Cancellation Policy.

6. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. Gleamex is not liable for any loss arising from unauthorised access to your account.

7. Limitation of Liability

Gleamex shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the value of the order in question.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.