At Gleamex, we want you to be completely happy with your order. If something is not right, we will make it right. This policy explains when and how you can get a replacement or refund.

1. When You Are Eligible

You can request a replacement or refund if:

• The product arrived damaged, broken or leaking
• You received the wrong product, size or fragrance
• An item from your order is missing
• The product is expired or past its best-before date on arrival
• You paid online but the order was never delivered

2. When Refunds Are Not Possible

• Products that have been opened or used, unless they are defective
• Change of mind after the order has been delivered
• Damage caused by misuse, improper storage or not following the usage instructions
• Requests raised more than 48 hours after delivery

3. How to Raise a Request

Contact us within 48 hours of delivery at support@gleamex.in with your Order ID and clear photos of the product and packaging. An unboxing video helps us resolve your request faster. Our team will review it and respond within 24–48 hours.

4. Replacement First

Once your request is approved, we will first send a free replacement of the same product. If a replacement is not possible (for example, the item is out of stock), we will issue a refund instead.

5. Refund Method and Timeline

• Prepaid orders (UPI, cards, net banking): refunded to your original payment method through Razorpay within 5–7 business days after approval. Your bank may take a few extra days to show it.
• Cash on Delivery orders: refunded by UPI or bank transfer. We will ask you for your UPI ID or bank details.

6. Delivery Charges

Delivery charges are refunded only if the issue was our mistake (damaged, wrong, missing or expired product). They are not refunded in other cases.

7. Combo Packs

If one item in a combo pack is damaged or incorrect, only that item will be replaced or refunded, not the entire combo.

8. Related Policies

Please also read our Cancellation Policy and Terms & Conditions.

Contact Us

Email: support@gleamex.in
Phone / WhatsApp: +91 77383 66454
Support hours: Mon – Fri: 9:00 AM – 6:00 PM IST. We usually reply within 24 hours.